Terms of Service

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of: the public Commandor website; and the Commandor software platform and services (the “Platform”). By accessing or using the website or Platform, you agree to be bound by these Terms. If you do not agree, you may not use the website or Platform.

2. About Commandor

Company name: Commandor Website: https://commandor.app Contact email: info@commandor.app Commandor provides a marketing software platform offered as a Software-as-a-Service (SaaS) solution.

3. Definitions

“Customer”: the legal entity entering into an agreement with Commandor. “User”: an individual authorized by the Customer to use the Platform. “Services”: the website, Platform, and related services provided by Commandor. “Content”: all data, information and materials processed through the Platform. “Agreement”: these Terms, together with any applicable order form, subscription plan, or DPA.

4. Scope of Services

Commandor provides access to a cloud-based marketing platform that may include: analytics and reporting; integrations with third-party tools; planning, monitoring and performance insights; related features as made available from time to time. Specific features depend on the selected subscription plan.

5. Eligibility & Account Registration

The Platform is intended for business use only. You must be at least 18 years old to use the Services. Account information must be accurate and kept up to date. Users are responsible for maintaining the confidentiality of login credentials. You are responsible for all activity occurring under your account.

6. Acceptable Use

You agree not to: use the Services for unlawful purposes; violate applicable laws or regulations; infringe intellectual property rights; interfere with or disrupt the Platform; attempt unauthorized access to systems or data; upload malicious code or harmful content. Commandor may suspend or terminate access for violations of this section.

7. Third-Party Integrations

The Platform may integrate with third-party services. Use of third-party services is subject to their own terms. Commandor is not responsible for third-party services, availability, or data handling. Customers are responsible for ensuring they have the right to connect and process third-party data.

8. Data Protection & Privacy

Personal data is processed in accordance with the Privacy Policy. Where Commandor processes personal data on behalf of the Customer: the Customer acts as data controller; Commandor acts as data processor; processing is governed by a Data Processing Agreement (DPA).

9. Intellectual Property

9.1 Commandor IP All intellectual property rights in the Platform, website, software, documentation, and branding belong to Commandor or its licensors. No rights are granted except as expressly stated.

9.2 Customer Content Customers retain ownership of their own data and content. By using the Platform, Customers grant Commandor a limited, non-exclusive license to process Content solely for providing the Services.

10. Fees & Payments

Fees are based on the selected subscription plan. Prices are exclusive of VAT and other applicable taxes unless stated otherwise. Invoices must be paid within the stated payment term. Late payments may result in suspension of Services. Commandor may adjust pricing with reasonable prior notice.

11. Availability & Support

Commandor aims to provide reliable access to the Platform but does not guarantee uninterrupted availability. Maintenance, updates, or technical issues may cause temporary downtime. Support availability depends on the applicable subscription plan.

12. Limitation of Liability

To the maximum extent permitted by law: Commandor is not liable for indirect, incidental, or consequential damages; Commandor’s total liability shall not exceed the fees paid by the Customer in the 12 months preceding the claim; the Services are provided “as is” and “as available”. Nothing in these Terms limits liability that cannot be excluded by law.

13. Indemnification

The Customer agrees to indemnify and hold harmless Commandor from claims arising from: misuse of the Services; violation of these Terms; infringement of third-party rights through Customer Content.

14. Term & Termination

14.1 Term The Agreement remains in effect for the duration of the subscription.

14.2 Termination Either party may terminate: in accordance with the subscription terms; immediately in case of material breach not cured within a reasonable period; if required by law. Upon termination: access to the Platform is revoked; data may be deleted after a reasonable retention period.

15. Suspension

Commandor may suspend access if: payment obligations are overdue; security or legal risks are identified; misuse or abuse is detected.

16. Modifications to the Services or Terms

Commandor may modify the Services or these Terms from time to time. Material changes will be communicated in advance where reasonably possible. Continued use constitutes acceptance of the updated Terms.

17. Force Majeure

Commandor is not liable for failure to perform due to events beyond reasonable control, including but not limited to natural disasters, strikes, internet failures, or governmental actions.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles. Any disputes shall be submitted to the competent courts of the Netherlands.

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

20. Contact

For questions regarding these Terms: Email: info@commandor.app Company: Commandor

Last updated: 19 December 2025